Novotel Pune Nagar Road 5 stars

Customer review rating (ALL Rating) 4.1/5 1,271 reviews

Novotel Pune Nagar Road - Image 1
Novotel Pune Nagar Road - Image 2
Novotel Pune Nagar Road - Image 3
Novotel Pune Nagar Road - Image 4
Weikfield IT City Infopark, Viman Nagar, 411014 PUNE, India

Description

Hotel extras

  • 5-minute drive from Pune International Airport (PNQ)

  • 11,000 sqft of banqueting space - 1 ballroom, 6 meeting rooms can host from 10 to 400 guests

  • 01 multi-cuisine restaurant, 01 Pool side restaurant, 01 Bistro & 01 Lobby Bar

  • 15-minute drive to EON IT Park, WTC & Magarpatta.

Our accommodation(s)

Hotel location

Novotel Pune Nagar Road

Weikfield IT City Infopark, Viman Nagar
411014 PUNE
India

GPS:18.558987, 73.910925

Telephone
Fax +91 20 6705 6001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,271 reviews

TripAdvisor Rating  4.5/5  2,639 reviews

Certificate of excellence 2023

Novotel Great Experience, A special Mention about Mr. Bajrang

TripAdvisor rating 5.0/5

Journey23773467333 TripAdvisor review

Hi Visited Novotel. Great Hotel.. At a Good Price .. I liked Everthing over there. In Restaurant all are Good. Mr. Bajrang served us. He was very polite and prompt. Room Service was Good. The Security check at the Entrance, Reception Staff all gave Nice Service

Dear Guest, Thank you for choosing Novotel Pune and for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and that our facilities and services met your expectations. We'll be sure to pass along your kind words to Mr. Bajrang and the rest of our team, as they will be thrilled to hear your compliments. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Rahul Panwar

At novotel pune

TripAdvisor rating 5.0/5

Vicky9800 TripAdvisor review

Was a part of Banquet event from BNY group .amazing property wirh very helping staff . Banquet incharge Mr Pravin he was just amazing and very positive nature he is the champion I must said .he help us a lot during event each and every thing he done on priority... the service was good.... it is one of the best experience during event special thanks to mr Pravin for great help...

Dear Vicky, Thank you for sharing your experience with us! We're thrilled to hear that you had such a positive experience during your banquet event at Novotel Pune. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that our staff, especially Mr. Pravin, went above and beyond to make your event memorable. We will pass along your compliments to Mr. Pravin and the rest of our team. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Thank you for sharing your experience with us! We're thrilled to hear that you had such a positive experience during your banquet event at Novotel Pune. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that our staff, especially Mr. Pravin, went above and beyond to make your event memorable. We will pass along your compliments to Mr. Pravin and the rest of our team. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back for another wonderful event in the future! Warm regards, Warm regards, Rahul Panwar

Badly managed front desk

Customer review rating 1.5/5

Suparna P. Business - Confirmed reviews ALL

I was on an official trip paid for by Bajaj Fin. The first jolt came when I was asked to make way for an Indigo Captain though I was in the queue ahead of him. The next one came when I was told to pay up for the food. Even after the company cleared the issue the desk kept asking how I would pay! On the day of departure my departure time was extended to 3.30 pm. It was done in the morning itself and was confirmed by the front desk. As I entered the lift post my lunch around 130 pm the lift refused to accept my key! And then at the time of departure I again was asked for my card to settle the food bill!!!!

Dear Ms. P., Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us as we continuously strive to improve our services. We apologize for the confusion and inconvenience caused regarding the priority in the queue and the billing for food. We will address these issues with our team to ensure that such incidents are not repeated in the future. Regarding the extension of your departure time and the issues with the room key and billing at checkout, we understand how frustrating this must have been, and we apologize for the inconvenience and confusion caused. We will investigate these issues further to ensure that our procedures are followed correctly and that our guests are not inconvenienced in this manner. Please rest assured that we take your feedback seriously, and we will take the necessary steps to address these issues and prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Warm Regards, Rahul Panwar

Ok , but not satisfied

Customer review rating 2.5/5

Satish K. Business - Confirmed reviews ALL

Restaurant food quality in the dinner not good . Breakfast was not good . Quality of service at restaurant was not at all good . I arrived by 9:15 pm but I had to call waieter all the time . I ordered goat mutton and got sheep’s mutton absolutely not acceptable. Gym was not operational and temporary arrangement in ibis also not to the acceptable quality. I did booking to four point Sheraton due to mainly gym issue .

Dear Mr.k., Thank you for bringing your recent experience to our attention. We deeply regret to hear that your stay fell short of your expectations in several areas, including the quality of the restaurant food, breakfast, and service. Your feedback regarding the waitstaff responsiveness and the discrepancy in your meal order is concerning, and we apologize for any inconvenience caused. Furthermore, we understand the importance of having operational gym facilities, and we apologize for the temporary arrangements and any dissatisfaction this may have caused. Your comments are invaluable to us as we continually strive to improve our services, and we will address the issues you've raised with our team to ensure that corrective actions are taken promptly. While we regret that your experience led you to book at another property, we sincerely hope for the opportunity to regain your trust and welcome you back in the future. Warm regards, Rahul Panwar

Customer review rating 2.0/5

B. S. Business - Confirmed reviews ALL

Room service staff are not responsible. Tv all time 'no signal mode'. After check in breakfast order not served in proper time. After reminder they serve but it was not fresh n hot.

Dear Mr. s., Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. Your feedback regarding the room service staff's responsiveness, TV signal issues, and breakfast service delays is concerning, and we will address these issues with our team to ensure improvements are made. Ensuring prompt and attentive service, as well as maintaining the quality and freshness of our offerings, are top priorities for us, and we regret that we fell short of your expectations in these areas. Please know that your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm Regards, Rahul Panwar

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.